Introduction

At Johan Denegri, we value and respect your privacy. We are therefore committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. By accessing or using Johan Denegri Online Clothing Store, you agree to the practices described in this policy, and we also encourage you to periodically review this page to be informed of how we protect the information you disclose to us.

Information We Collect

1. Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect your name, email address, physical address, phone number, payment information, and demographic details. We also gather information when you voluntarily participate in surveys, contests, or promotions.
2. Usage Data: We automatically collect information about how you use our website, such as IP addresses, browser types, referring/exit pages, operating system, date/time stamps, and clickstream data. This helps us improve our services and provide a better user experience.
3. Cookies and Tracking: We use cookies and similar tracking technologies to track user behavior and preferences. Cookies help us understand user preferences and analyze site traffic. You can manage or disable cookies through your browser settings.
4. Personalized Design Print clothing: When you request a personalized design print clothing, we may collect the specifications and design details you provide, which could include images or text.

How We Use Your Information

We use your personal information to:

Process orders and manage transactions, provide customer support, send order confirmations and updates. Also, with your permission, we may use your contact information to send you marketing communications, promotional materials, and updates about our products and services.

Data Security

We have appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

User Rights

You have the right to access, update, correct, or delete your personal information. Additionally, you can opt-out of receiving marketing communications from us at any time. To exercise these rights, please contact our customer care team at contact@johandenegri.com

Changes to the Privacy Police

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website with an updated effective date. Please review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@johandenegri.com.

• Método de Pago

You can use any payment method listed below to pay for your order.

• Política de envío

1. Shipping Options:En Johan Denegri, ofrecemos diversas opciones de envío para adaptarnos a sus necesidades, desde envíos estándar hasta exprés. Trabajamos con empresas de mensajería de renombre como UPS, FedEx, DHL y servicios postales locales. Según su ubicación y la urgencia de su pedido, podrá elegir el método de envío que mejor se ajuste a sus necesidades durante el proceso de compra. 

Johan Denegri puede realizar envíos a la mayoría de los países del mundo, cubriendo América del Norte, América del Sur, Europa, Reino Unido, Asia, África, Oceanía y más.

1. Shipping Cost: The shipping cost varies based on the weight of your order, the destination, and the chosen shipping method. Standard shipping rates will be calculated and displayed at checkout. For bulk orders or international shipments, please contact our Customer Care team contact@johandenegri.com for a tailored quote. User must enter their address to calculate the shipping cost.
2. Processing Time Orders: El procesamiento suele comenzar entre 1 y 2 días hábiles después de la confirmación del pago. Las prendas con estampados personalizados pueden requerir tiempo de procesamiento adicional debido a su naturaleza personalizada. Nos esforzamos por enviar todos los pedidos lo antes posible, pero tenga en cuenta que durante las temporadas altas el procesamiento puede tardar entre 5 y 7 días hábiles.
3. Delivery Timeframes

Domestic Orders: Domestic deliveries usually take between 3-7 business days for standard shipping and 1-3 business days for expedited shipping.

International Orders: International delivery times vary depending on the destination and shipping option selected. Generally, standard international shipping takes 7-21 business days, while expedited shipping can range from 3-7 business days. Please note that customs clearance procedures may cause delays beyond our control.

1. Customs duties & taxes: Se aplican aranceles e impuestos a los bienes y servicios importados, los cuales están regulados por la legislación de cada país. Johan Denegri no se hace responsable de los aranceles e impuestos que se apliquen a sus productos. El monto de los impuestos aduaneros depende de las políticas y las tasas impositivas de cada país. Para obtener información precisa, póngase en contacto con la aduana local.
2. Ship your order: Tras realizar el pedido, recibirá un correo electrónico de confirmación con la información del producto. Tras el pago, recibirá un correo electrónico de confirmación de pago. Una vez enviado el pedido, recibirá un correo electrónico de confirmación de envío con el número de seguimiento, que le permitirá consultar el estado del envío.
3. Address Changes: It is crucial that you provide an accurate and complete shipping address during checkout. Johan Denegri cannot guarantee address changes once the order has been processed. Additional shipping fees may apply if an order is returned due to an incorrect address and needs to be re-shipped.

Important Notes

1. All delivery time are approximate for reference only.
2. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May to 3st May every year), Chinese National Day (1st Oct to 7st Oct every year)

Tenga en cuenta que durante estas fechas se verán afectados los plazos de entrega, ya que el servicio de nuestros proveedores y operadores logísticos se verá interrumpido. Suele haber retrasos de 3 a 4 días, e incluso más en ocasiones. Lamentamos profundamente las molestias ocasionadas y les rogamos paciencia.

3. Johan Denegri ships all packages from our warehouse and distribution center.

• Seguimiento de Pedidos 

CANCELLATION / CHANGES

Si necesita cambiar o cancelar su pedido, contáctenos de inmediato. Procesamos y enviamos los pedidos una vez que los tenemos en nuestro sistema. Una vez que nuestro almacén haya procesado su pedido, no podremos realizar ningún cambio.

Tenga en cuenta que no se pueden cancelar los pedidos que ya hayan sido empaquetados o enviados.

• Política de Reembolso

En Johan Denegri, la satisfacción de nuestros clientes es siempre nuestra máxima prioridad. Queremos que esté completamente satisfecho con su compra.

Return Procedure

1. Take a clear photo of the item.
2. Send the photos and order ID to the customer service team contact@johandenegri.com and tell them about your problems and the resolution you prefer (return, refund, exchange, resend)
3. The customer care team will send you the address of Johan Denegri’s International Center, please do not send the package back to where it came from, or it would delay your refund procedure.
4. Call the post office to arrange a collection or drop off at your nearest post office.
5. Notify us the tracking number after you have returned the product(s).
6. All the exchanges or refunds will be processed within2 working days once we have received the product(s).

Notice

1. The Package must be restored to the unopened state
2. Returned products must be returned in original product packaging.
3. Returned products must have no visible signs of wear or use.
4. Items returned without authorization will not be accepted.
5. The returned package must be printed and accompanied by an RMA slip.
6. The package must be sent to the address that Johan Denegri offers by email.
7. Customer is responsible for all return charges.
8. The original shipping fee and insurance are non-refundable.
9. The following products cannot be returned or exchanged: Jewelry, beauty products, underwear.
10. No exchange or return or amendments on promotional products or last-chance products.
11. Customer should be responsible to the delivery problems caused by the wrong address.
12. We are only responsible for returns and refunds for products from Johan Denegri.

For the below circumstances, we don’t accept a refund request without return. However, we can offer a coupon for your next order, please contact our customer care for details

1. Don’t like the item.
2. Not fit as expected without any quality problems.
3. Shipping status shows delivered but the buyer did not receive.
4. Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title.

• Exchange
  Actualmente no ofrecemos intercambios.
• Condiciones de servicio

Agreement to Terms:

Please read these conditions carefully by accessing or using the www.johandenegri.com online clothing store (the “Website JD”, “Service”), you (referred as “customer”, “user”) confirm your acceptance of these terms of service (“Terms”). These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the Website JD.

Johan Denegri operates in good faith. The purpose of this policy is to protect the associated Intellectual Property Rights of third parties as well as those of our customers.

If you do not agree, please do not use our website JD or services.

Services Description:

Johan Denegri offers an e-commerce platform where users can browse, select, and purchase clothing and accessories (the “Products”). We reserve the right to modify product offerings, pricing, or the Service itself at any time without prior notice.

User Account and Conduct:

In order to place orders, you must register and to create an account as a member on the Website JD, to use some services and to enjoy special promotions and activities. You are solely responsible for keeping your account information secure and for all actions taken under your account. You agree to use the Service in compliance with all applicable laws and not engage in any conduct that could harm, impair, or interfere with the operation of the Service or other users’ experience.

You are responsible for providing accurate and complete information during the checkout process. You must not use copyrighted material without proper authorization. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide on the Website JD. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Johan Denegri will not be held responsible and will not offer any compensation in such cases.

We reserve the right to terminate your account or restrict your access to the Service if you violate these Terms or if we believe such action is necessary.

Product Information and Purchase:

Johan Denegri endeavors to provide accurate descriptions, specifications, pricing and images of Products. However, there may be variations in color, size, and texture may occur due to display settings. In the event of a mistake in the price, you will be contacted with a full explanation and a corrected offer. Likewise, customers cannot benefit from any bugs or mistakes affecting the website JD.

Prices listed do not include shipping and handling fees unless explicitly stated otherwise. All orders placed are subject to availability and confirmation of the order price.

Payment and Refunds:

Payment for products and delivery charges will be charged upon checkout. Customer can cancel their order at any time prior to shipping. Our refund policy is detailed in our Returns and Refunds Policy, which forms part of these Terms.

Ownership and Intellectual Property:

All content included on the Johan Denegri Website, including trademarks, logos, images, graphics, audio clips and text, are owned by or licensed to Johan Denegri. Unauthorized reproduction or distribution is strictly prohibited.

User-Generated Content:

If you submit reviews, comments, or photos on our site, you grant us a perpetual, non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and distribute such content.

Site Access:

Any collection, copying, use of product listings, descriptions or prices contained on this Website JD for the benefit of another merchant, or any use of data mining or similar data gathering and extraction tools is prohibited. This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any purpose whatsoever without the express written consent from Johan Denegri.

Governing Law and Dispute Resolution:

These Terms are governed by the laws of USA. Any dispute arising from your use of the Service shall be resolved through binding arbitration or in the courts located within USA.

Changes to Terms of Service:

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

For more details on shipping, returns, privacy, and other policies, please refer to our separate Shipping Policy, Return Policy, and Privacy Policy documents.

Questions about the Terms of Service should be sent to us at contact@johandenegri.com

Johan Denegri Marketing Correspondence

Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.