Introduction

At Johan Denegri, we value and respect your privacy. We are therefore committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. By accessing or using Johan Denegri Online Clothing Store, you agree to the practices described in this policy, and we also encourage you to periodically review this page to be informed of how we protect the information you disclose to us.

Information We Collect

1. Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect your name, email address, physical address, phone number, payment information, and demographic details. We also gather information when you voluntarily participate in surveys, contests, or promotions.
2. Usage Data: We automatically collect information about how you use our website, such as IP addresses, browser types, referring/exit pages, operating system, date/time stamps, and clickstream data. This helps us improve our services and provide a better user experience.
3. Cookies and Tracking: We use cookies and similar tracking technologies to track user behavior and preferences. Cookies help us understand user preferences and analyze site traffic. You can manage or disable cookies through your browser settings.
4. Personalized Design Print clothing: When you request a personalized design print clothing, we may collect the specifications and design details you provide, which could include images or text.

How We Use Your Information

We use your personal information to:

Process orders and manage transactions, provide customer support, send order confirmations and updates. Also, with your permission, we may use your contact information to send you marketing communications, promotional materials, and updates about our products and services.

Data Security

We have appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

User Rights

You have the right to access, update, correct, or delete your personal information. Additionally, you can opt-out of receiving marketing communications from us at any time. To exercise these rights, please contact our customer care team at contact@johandenegri.com

Changes to the Privacy Police

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website with an updated effective date. Please review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@johandenegri.com.

• Payment Method

You can use any payment method listed below to pay for your order.

• Shipping Policy

1. Shipping Options:At Johan Denegri, we offer multiple shipping options to cater to your needs, ranging from standard to expedited delivery services. Our shipping partners include reputable carriers like UPS, FedEx, DHL, and local postal services. Depending on your location and urgency, you can choose the shipping method that best suits you during the checkout process. 

Johan Denegri can ship to most countries in the world, covering North and South America, South America, Europe, United Kingdom, Asia, Africa, Oceania, and more.

1. Shipping Cost: The shipping cost varies based on the weight of your order, the destination, and the chosen shipping method. Standard shipping rates will be calculated and displayed at checkout. For bulk orders or international shipments, please contact our Customer Care team contact@johandenegri.com for a tailored quote. User must enter their address to calculate the shipping cost.
2. Processing Time Orders: Typically begin processing within 1-2 business days after payment confirmation. Custom-designed print clothing may require additional processing time due to their personalized nature. We strive to dispatch all orders as quickly as possible, but please allow up to 5-7 business days for processing during peak seasons.
3. Delivery Timeframes

Domestic Orders: Domestic deliveries usually take between 3-7 business days for standard shipping and 1-3 business days for expedited shipping.

International Orders: International delivery times vary depending on the destination and shipping option selected. Generally, standard international shipping takes 7-21 business days, while expedited shipping can range from 3-7 business days. Please note that customs clearance procedures may cause delays beyond our control.

1. Customs duties & taxes: Duties and taxes apply for imported goods/services and is regulated by the country law. Johan Denegri is not responsible for any duties and taxes charged on its products. The amount of customs taxes is dependent on policies and tax rates applied per country. Please contact local customs for clear information.
2. Ship your order: After placing an order, you will receive a product information confirmation e-mail. After the payment, you will receive a successful payment confirmation e-mail. After the order is shipped, you will receive a shipping information confirmation e-mail, contains tracking number, you can check the shipping state with the tracking number.
3. Address Changes: It is crucial that you provide an accurate and complete shipping address during checkout. Johan Denegri cannot guarantee address changes once the order has been processed. Additional shipping fees may apply if an order is returned due to an incorrect address and needs to be re-shipped.

Important Notes

1. All delivery time are approximate for reference only.
2. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May to 3st May every year), Chinese National Day (1st Oct to 7st Oct every year)

Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

3. Johan Denegri ships all packages from our warehouse and distribution center.

• Track Order 

CANCELLATION / CHANGES

If you need to change or cancel your order, please contact us immediately. We process and ship orders once we have it in our system. Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be cancelled.

• Refund Policy

At Johan Denegri, customer satisfaction is always our top priority. We want you to be completely satisfied with your purchase.

Return Procedure

1. Take a clear photo of the item.
2. Send the photos and order ID to the customer service team contact@johandenegri.com and tell them about your problems and the resolution you prefer (return, refund, exchange, resend)
3. The customer care team will send you the address of Johan Denegri’s International Center, please do not send the package back to where it came from, or it would delay your refund procedure.
4. Call the post office to arrange a collection or drop off at your nearest post office.
5. Notify us the tracking number after you have returned the product(s).
6. All the exchanges or refunds will be processed within2 working days once we have received the product(s).

Notice

1. The Package must be restored to the unopened state
2. Returned products must be returned in original product packaging.
3. Returned products must have no visible signs of wear or use.
4. Items returned without authorization will not be accepted.
5. The returned package must be printed and accompanied by an RMA slip.
6. The package must be sent to the address that Johan Denegri offers by email.
7. Customer is responsible for all return charges.
8. The original shipping fee and insurance are non-refundable.
9. The following products cannot be returned or exchanged: Jewelry, beauty products, underwear.
10. No exchange or return or amendments on promotional products or last-chance products.
11. Customer should be responsible to the delivery problems caused by the wrong address.
12. We are only responsible for returns and refunds for products from Johan Denegri.

For the below circumstances, we don’t accept a refund request without return. However, we can offer a coupon for your next order, please contact our customer care for details

1. Don’t like the item.
2. Not fit as expected without any quality problems.
3. Shipping status shows delivered but the buyer did not receive.
4. Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title.

• Exchange
  We currently do not offer exchanges.
• Terms of Service

Agreement to Terms:

Please read these conditions carefully by accessing or using the www.johandenegri.com online clothing store (the “Website JD”, “Service”), you (referred as “customer”, “user”) confirm your acceptance of these terms of service (“Terms”). These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the Website JD.

Johan Denegri operates in good faith. The purpose of this policy is to protect the associated Intellectual Property Rights of third parties as well as those of our customers.

If you do not agree, please do not use our website JD or services.

Services Description:

Johan Denegri offers an e-commerce platform where users can browse, select, and purchase clothing and accessories (the “Products”). We reserve the right to modify product offerings, pricing, or the Service itself at any time without prior notice.

User Account and Conduct:

In order to place orders, you must register and to create an account as a member on the Website JD, to use some services and to enjoy special promotions and activities. You are solely responsible for keeping your account information secure and for all actions taken under your account. You agree to use the Service in compliance with all applicable laws and not engage in any conduct that could harm, impair, or interfere with the operation of the Service or other users’ experience.

You are responsible for providing accurate and complete information during the checkout process. You must not use copyrighted material without proper authorization. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide on the Website JD. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Johan Denegri will not be held responsible and will not offer any compensation in such cases.

We reserve the right to terminate your account or restrict your access to the Service if you violate these Terms or if we believe such action is necessary.

Product Information and Purchase:

Johan Denegri endeavors to provide accurate descriptions, specifications, pricing and images of Products. However, there may be variations in color, size, and texture may occur due to display settings. In the event of a mistake in the price, you will be contacted with a full explanation and a corrected offer. Likewise, customers cannot benefit from any bugs or mistakes affecting the website JD.

Prices listed do not include shipping and handling fees unless explicitly stated otherwise. All orders placed are subject to availability and confirmation of the order price.

Payment and Refunds:

Payment for products and delivery charges will be charged upon checkout. Customer can cancel their order at any time prior to shipping. Our refund policy is detailed in our Returns and Refunds Policy, which forms part of these Terms.

Ownership and Intellectual Property:

All content included on the Johan Denegri Website, including trademarks, logos, images, graphics, audio clips and text, are owned by or licensed to Johan Denegri. Unauthorized reproduction or distribution is strictly prohibited.

User-Generated Content:

If you submit reviews, comments, or photos on our site, you grant us a perpetual, non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and distribute such content.

Site Access:

Any collection, copying, use of product listings, descriptions or prices contained on this Website JD for the benefit of another merchant, or any use of data mining or similar data gathering and extraction tools is prohibited. This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any purpose whatsoever without the express written consent from Johan Denegri.

Governing Law and Dispute Resolution:

These Terms are governed by the laws of USA. Any dispute arising from your use of the Service shall be resolved through binding arbitration or in the courts located within USA.

Changes to Terms of Service:

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

For more details on shipping, returns, privacy, and other policies, please refer to our separate Shipping Policy, Return Policy, and Privacy Policy documents.

Questions about the Terms of Service should be sent to us at contact@johandenegri.com

Johan Denegri Marketing Correspondence

Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.